MONETDB ANNUAL SUPPORT
A great way to secure direct access to the MonetDB core team
when you need it most
When to consider an annual support contract?
A Service Level Agreement between the customer and MonetDB Solutions is warranted when the MonetDB code is deployed in a commercial offering or back-office application environment to ensure quick and private access to our services.
How does it work?
MonetDB Solutions provides technical support services including the following topics for the complete MonetDB software suite:
Problem Resolution Support
To help restore service and assist with general product usage topics, such as installation, configuration, and upgrades.
Includes bug fixes, hot patches, and topics that require communication with the product engineering team.
Covers issues specific to a customer's deployment, such as performance tuning and best practice advice.
Each designated customer technical contact receives a JIRA portal login that can be used to report JIRA support tickets, to monitor ongoing tickets, or to review their history.
How to purchase?
For further information and an offer, please contact us.