A great way to secure direct access to the MonetDB core team

when you need it most

When to consider an annual support contract?

A Service Level Agreement between the customer and MonetDB Solutions is warranted when the MonetDB code is deployed in a commercial offering or back-office application environment to ensure quick and private access to our services​.

How does it work?

MonetDB Solutions provides technical support services including the following topics for the complete MonetDB software suite:

  • Problem Resolution Support
    To help restore service and assist with general product usage topics, such as installation, configuration, and upgrades.

  • Engineering Support
    Includes bug fixes, hot patches, and topics that require communication with the product engineering team.

  • Consultative Support
    Covers issues specific to a customer's deployment, such as performance tuning and best practice advice.

Each designated customer technical contact receives a JIRA portal login that can be used to report JIRA support tickets, to monitor ongoing tickets, or to review their history.

See MonetDB technical support policies for the complete description of the scope and policies of this service. See here for the service conditions.

How to purchase?

For further information and an offer, please contact us.

© 2020 MonetDB Solutions

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