Yes, please see our Prepaid Hours service.
We will do our test to help under the scope of the problem resolution support but cannot guarantee data recovery. It may be possible to recover some or all of your data in certain circumstances, and we may provide suggestions where possible, however, you must maintain regular, valid backups of your data.
No. Emergency response time is the maximum time before a support engineer is assigned to a newly reported Severity 1 issue and fully engaged in working towards resolving it. The actual time required for issue resolution will vary. For more information about how emergencies are handled, please see MonetDB technical support policies.
Please contact firstname.lastname@example.org.
In principle, we do not offer such support and we do not recommend using pre-GA software in production environments. However, we may offer support on a case-by-case basis at our discretion. Issues involving pre-GA software are not eligible for S1 severity classification.
Preferably yes, as we may need additional information from a technical contact in order to make progress toward issue resolution. Note that our office hours are related to CET.
Yes. However, we do not support issues caused by and specific to those environments, nor do we support the virtual or cloud environments themselves.